Reference

Legal terms for your account

Before you open an account, we set out how access, data use, payments and dispute handling work on timjowai.

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timjowai Legal terms for your account
CONTACT ROUTES

Where to send a policy request

If a legal clause affects your account, send it through the same channel you use for your wallet or login help.

Policy form Use the form for access, correction or deletion requests. Add your registered name, the email on the account and the clause you want checked so we can verify the record before we respond.
Email desk Send a message if you need a written trail for a terms question or a data request. We keep the thread attached to your case and reply from the same support queue.
In-account chat Use chat when the issue is linked to an active login, deposit record or identity check. It helps us confirm the account faster and tell you which rule applies.
DATA HANDLING

How we protect policy records

We keep only the records we need for access control, account safety, payment checks and dispute handling.

Account checks

We match the name on the account with payment records and login history before we act on a request. That check helps us stop mistaken changes and keeps your file tied to the right person.

Cookie control

Browser cookies store session state, language and simple security markers. If you clear them, some pages will ask you to sign in again, and you may need to repeat the verification step.

Record retention

Retention follows the reason for the record: tax handling, dispute work, fraud checks or legal asks. Once that purpose ends, we remove it or turn it into data that cannot identify you.

Change requests

For correction, deletion or access requests, send the exact field you want changed and the account email. We confirm identity first, then update the record or explain any limit that law sets.

Security logs

We keep sign-in timestamps, device changes and failed login attempts to spot suspicious access. That log helps us protect the account and answer questions if a session looks unfamiliar.

Payments trail

Payment references from UPI, Paytm, PhonePe and Google Pay may stay in the file while we check a deposit or withdrawal. They help us reconcile the record and answer disputes accurately.

Common questions on legal access

These questions cover the usual legal requests we receive about account records, access limits and change requests. If you need a correction, a copy of stored data, or a query about a clause that affects your login or wallet, we will check the account first and reply through the contact path you used. If a rule changes because local law changes, we publish the updated wording and use it from that date.

Yes. You can ask for the categories of data tied to your account, such as profile details, sign-in records and payment references. We verify the account first and then share what local law allows.

You can request a correction when the registered name, contact detail or wallet reference is wrong. Send the change through support, and we will update it after checking the account and any proof we need.

Deletion requests are handled where local law allows them. Some records must stay for tax, security or dispute handling, so we may keep only the minimum needed and remove the rest after review.

Cookies help us keep your session active, remember language choice and spot unusual sign-in behaviour. You can clear them in your browser, but then some pages may ask you to verify again.

If a rule or local order limits access in your state, we apply that limit at the account level. You will still see the reason in support, along with the next step we can take.

Send the clause number, your registered name and the email on the account through support. That gives us enough detail to locate the right record and reply with the correct next step.

We keep records only for as long as needed for legal, tax, security or dispute reasons. After that period, we remove or anonymise them in line with our retention process.

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