Reference

Privacy Policy for Indian Accounts

We set out how timjowai collects, uses, stores, and protects the data tied to your account, device, cookies, and payment checks.

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timjowai Privacy Policy for Indian Accounts
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Ways to Contact Us

If you want to ask about this policy, send the request from the email tied to your account or use the secure form inside your profile.

Secure form Use the form inside your account for privacy requests, corrections, or withdrawal of consent. We verify the login behind the request first, then respond through the same channel once we have checked the record.
Email path If email is easier, write from the address linked to your account and mention the change you want. We may ask for a brief match check before we share or update any record.
Support desk For account-linked concerns, our support desk can route the request to the right team and keep the thread attached to your file. That helps us avoid mistakes when you need a correction or copy.
DATA CARE

How We Keep Records Safe

We handle policy requests with the same record checks we use for account security. That means we compare the request against login history, payment references where relevant, and the contact channel you…

Data scope

We collect only what is needed to open and maintain your account, confirm payment movement, and answer support requests. We avoid asking for extra fields unless a legal or security check makes them necessary.

Cookie use

Cookies help the site remember your session, language choice, and login state. You can clear them in your browser, but some pages may ask you to sign in again after that.

Account security

We use login checks, password rules, and step-up verification when a request looks unusual. If we see a mismatch, we may pause the change until we confirm it with you.

Payment records

When you pay through UPI, Paytm, PhonePe, or Google Pay, we keep the reference needed to match the entry with your account and settle any mismatch raised later.

Retention

We keep records for the period needed to run the account, meet local law, and handle disputes or reversals. After that period ends, we remove or anonymise what we no longer need.

Your requests

You can ask for access, correction, or deletion through the email or form tied to your account. We will confirm identity first, then tell you what can be updated under local law.

Questions About Privacy Policy

These answers focus on the data we hold for your account, how we use cookies, and how you can ask for changes. If a request touches local law, payment checks, or account safety, we may ask for one more verification step before we act. That keeps the process tied to the right account and helps us avoid sharing anything with the wrong person.

Usually we keep the contact details, login data, device markers, and any payment reference you share. We use them to create the account, verify access, and answer requests that come from your profile or email.

We use cookies to keep you signed in, remember your preferences, and protect the session from misuse. You can clear them in browser settings, though you may need to enter your details again.

We keep records only for as long as needed for account operation, security checks, payment matching, and legal duties. After that period, we remove or anonymise what is no longer required.

Yes. Send the request from the email or form linked to your account and tell us what you want changed. We verify the request first, then act where local law and security rules allow.

Only staff and service partners who need the data to run the account, handle support, or complete checks can see it. We do not share it for unrelated use unless law requires it.

If you change your phone, update the contact details in your account and ask us to recheck the login method. That helps us keep the account tied to you and avoid lockouts.

Use the secure form or the email linked to your account. Include your name on the account, the request you want made, and any detail that helps us find the right record quickly.

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